Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your use of the Casigo website located at casigoco.uk (“Website”), operated by Casigo UK Limited (“we”, “us”, “our”).
1.2. By registering an account, depositing funds, or using any services on the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other applicable rules.
1.3. If you do not agree to these Terms, please do not use or access the Website.
2. Definitions
- Player/User/You: Any individual who accesses or registers on the Website.
- Account: Your personal profile created on the Website.
- Games: All casino, live dealer, and other gambling products offered.
- Operator: Casigo UK Limited, the company responsible for the Website.
- Bonus: Promotional incentives such as free spins, bonus funds, or other offers.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher, to register and play.
3.2. You are responsible for ensuring that online gambling is lawful in your location.
3.3. Employees of Casigo UK Limited, its affiliates, subsidiaries, and their immediate family members are not permitted to register or participate in any Games.
4. Account Registration and Security
4.1. Only one Account per person, household, device, or IP address is permitted.
4.2. You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
4.4. We may request identity verification at any time, including but not limited to government-issued ID, proof of address, and payment method verification.
4.5. Providing false or misleading information may result in Account suspension or termination and forfeiture of winnings.
5. Deposits and Withdrawals
5.1. Deposits must be made using payment methods registered in your name only.
5.2. Deposit and withdrawal limits apply; please refer to the Banking section for details.
5.3. Casigo does not charge fees on deposits or withdrawals; however, third-party providers may apply charges.
5.4. Withdrawals will generally be processed via the same method used for deposits, subject to verification.
5.5. We reserve the right to delay or refuse withdrawals if fraud, money laundering, or suspicious activity is suspected, in compliance with UK law.
6. Inactive Accounts and Fees
6.1. Accounts with no login activity for six (6) consecutive months will be deemed inactive.
6.2. Inactive Accounts may incur a monthly administrative fee deducted from the balance after prior notification.
6.3. Accounts with zero balance may be closed after prolonged inactivity.
6.4. Dormant Accounts can be reactivated by contacting Customer Support.
7. Responsible Gambling
7.1. Casigo is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session time limits, and self-exclusion options.
7.2. If you believe you may have a gambling problem, please use our responsible gambling tools or contact our support team for assistance.
7.3. For further support, please visit the GamCare website or the UK Gambling Commission.
8. Prohibited Conduct
8.1. The following activities are strictly prohibited:
- Fraudulent or deceptive behaviour
- Use of bots, scripts, or automated tools
- Game manipulation or cheating
- Operating multiple Accounts
- Using VPNs, proxies, or other methods to bypass geographic or regulatory restrictions
- Sharing your Account or login details with others
8.2. We reserve the right to suspend, restrict, or terminate Accounts and withhold winnings if prohibited conduct is detected.
9. Bonuses and Promotions
9.1. All bonuses and promotions are subject to specific terms and wagering requirements available on the Promotions page.
9.2. Bonus abuse, including multi-accounting or collusion, is prohibited and may result in bonus cancellation and Account closure.
9.3. Bonuses may have time limits and game restrictions as stated in their respective terms.
10. Game Fairness and Technical Issues
10.1. All Games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness.
10.2. We may void bets or winnings arising from technical faults, malfunctions, or breaches of these Terms.
11. Limitation of Liability
11.1. Casigo UK Limited is not liable for any losses or damages resulting from the use of the Website, including interruptions, errors, or technical failures.
11.2. You acknowledge and accept the risks inherent in online gambling.
11.3. Our total liability shall not exceed the value of your last deposit.
11.4. We are not responsible for the content or security of external websites linked from our platform.
12. Privacy and Data Protection
12.1. Your personal data is collected and processed in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.
12.2. We employ industry-standard security measures to protect your data from unauthorised access.
13. Intellectual Property
13.1. All content, trademarks, logos, and materials on the Website are owned by Casigo UK Limited or its licensors.
13.2. You may not copy, reproduce, or distribute any content without our prior written consent.
14. Complaints and Dispute Resolution
14.1. If you have a complaint, please contact our Customer Support team.
14.2. We aim to resolve complaints promptly and fairly.
14.3. If unresolved, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
14.4. All complaints must be submitted in writing.
15. Changes to These Terms
15.1. We reserve the right to amend these Terms at any time.
15.2. Material changes will be communicated via email or prominent notices on the Website.
15.3. Continued use of the Website after changes constitutes acceptance of the updated Terms.
15.4. It is your responsibility to review these Terms regularly.
16. Contact Information
For questions or support related to these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using Casigo UK, you confirm that you have read, understood, and agreed to these Terms and Conditions.
