Privacy Policy

Welcome to Casigo, operated by Casigo UK Ltd, committed to protecting your privacy and complying with the United Kingdom’s data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use our website casigoco.uk and related services.

1. Who We Are

Casigo UK Ltd is the data controller responsible for your personal data. Our registered address is 5th Floor, 100 Cannon Street, London, EC4N 6EU, United Kingdom. For any privacy-related questions or to exercise your data rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide you with our services safely and legally. This includes:

Identity data: full name, date of birth, gender, and nationality;
Contact data: email address, phone number, and postal address;
Account data: username, password, and account preferences;
Financial data: payment details, deposit and withdrawal records;
Technical data: IP address, device information, browser type, and operating system;
Usage data: how and when you use our website and services;
Verification data: documents used to verify your identity and age, such as passport or driving licence;
Marketing preferences: your communication preferences and consents;
Sensitive data: any special category data you voluntarily provide, for example, related to health or ethnicity, for responsible gambling or compliance purposes;
Third-party data: information received from credit reference agencies, fraud prevention services, and responsible gambling organisations.

3. How We Use Your Information

Your personal data is used for the following purposes:

Creating and managing your account;
Verifying your identity and age to comply with UK Gambling Commission requirements;
Processing deposits, withdrawals, and other financial transactions securely;
Preventing fraud, money laundering, and other criminal activities;
Delivering customer support and responding to your enquiries;
Complying with legal and regulatory obligations, including responsible gambling rules;
Sending you service-related communications, including updates and policy changes;
Providing marketing communications, only where you have given explicit consent;
Personalising and improving your user experience;
Conducting data analysis and compiling anonymised statistics to enhance our services;
Monitoring and maintaining the security of our website and services.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent, where required;
Performance of a contract with you;
Compliance with a legal obligation;
Our legitimate interests, such as ensuring security, preventing fraud, and improving our services, balanced against your rights and freedoms.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out in this policy or to comply with legal obligations. Typically, data related to closed or inactive accounts is retained for up to five years, consistent with UK Gambling Commission requirements and anti-money laundering legislation. Certain records, such as those relating to self-exclusion or ongoing investigations, may be retained for longer periods as required by law.

6. Cookies and Tracking Technologies

Casigo uses cookies and similar technologies to ensure the proper functioning of our website, enhance your user experience, analyse site usage, and deliver personalised advertising. You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

7. Sharing Your Information

We may share your personal data with the following categories of recipients:

Service providers, including payment processors, identity verification services, and IT providers;
Regulatory and law enforcement authorities, where required by law or to protect our legal rights;
Responsible gambling and fraud prevention organisations;
Affiliated companies within the Casigo group;
Third parties authorised by you to receive your data.

Where data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

8. Your Rights

You have the following rights under UK data protection laws:

The right to be informed about how your data is used;
The right to access your personal data;
The right to rectify inaccurate or incomplete data;
The right to erasure of your data in certain circumstances;
The right to restrict or object to processing where applicable;
The right to data portability;
The right to withdraw consent at any time without affecting prior processing;
The right not to be subject to automated decision-making that significantly affects you.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable law.

9. Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to maintain high standards of data protection.

10. Marketing Communications

We will only send you marketing materials if you have provided your explicit consent. You may update your preferences or unsubscribe at any time via your account settings or by following the unsubscribe link in our emails. We respect your choices and will promptly process any opt-out requests.

11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our practices. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns regarding our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk/.

For information and support on responsible gambling, please visit BeGambleAware.

Last updated: 15.06.2025